Skip to content

Exchanges and Returns

Effective from October 11, 2026 · Version 3

This English text is provided for convenience; the Turkish version is binding.

This English translation is provided for convenience. If there is any difference between the two versions, the Turkish version prevails.

Our works are made by hand in our Afyonkarahisar studio when you order, only for you, in the colour, size and finish you choose. Our first aim is for the piece to sit perfectly on your wall: we settle the size and colour with you before production, and if something is wrong we solve it with an exchange or a repair. This page summarises the exchange terms, the rules for made-to-order works and your statutory rights. The binding terms are in the Distance Sales Agreement and the Pre-Information Form.

In short

  • Every work is made for you; there are no returns. By law there is no right of withdrawal for works produced for you.

  • Changes happen before production. Before production starts you can change the colour, size or finish free of charge.

  • For defects or transport damage we repair the work free of charge or make a new one.

  • If you buy a work sold on the website as ready to ship, you can exchange it for another within 14 days of delivery or use your statutory right of withdrawal.

Made-to-order works

Under Article 15 of the Distance Contracts Regulation, there is no right of withdrawal for products prepared according to your wishes or personal needs. This covers works marked “Made to order” on the website that are not held in stock and are produced only for you according to the colour, size, finish or other features you chose. This is also shown on the product page and before you order.

For these works we settle the size and colour with you when you order. If you write to us before production starts, we change the colour, size or finish free of charge. After delivery, exchanges and returns are made only if the work has a defect or differs from your order.

Works designed for you through the commission form are personalised in the same way; the terms for those works are set out separately in the quote we give you.

Exchanges for ready-to-ship works

If a work you bought ready to ship does not suit your space as you expected, write to didemnisaparlakyigit@gmail.com with your order code within 14 days of receiving it. We exchange it for a work at the same price, or for a higher-priced work if you pay the difference.

  • The work must be unused, undamaged and, if possible, in its original packaging.

  • If you send it with the code we give you and the carrier we designate, the return shipping is ours, and we ship the new work free of charge.

  • If the work you choose is not in stock, we tell you the production time first.

Statutory right of withdrawal for ready-to-ship works

Works held in stock, including one-of-a-kind pieces, are not made specifically for you, so they are covered by the statutory right of withdrawal. If you would rather withdraw from the contract and get your money back than exchange, the steps below apply.

  • You may withdraw without giving a reason within 14 days of receiving the product.

  • If you send the product back with the cargo company that delivered it, using the return code we give you, you pay no return shipping.

  • The amount you paid, including the original shipping fee, is refunded to your bank account within 14 days of the product being handed to the carrier for return.

Who can withdraw, and when

The right of withdrawal is for consumers who buy for non-commercial, non-professional purposes. The period starts on the day you, or a person you name, receive the product, and lasts 14 days. If several products are delivered separately, it starts on the day the last product is received. You may also withdraw before the product reaches you.

Withdrawing, step by step

  1. Tell us. Before the 14 days end, email didemnisaparlakyigit@gmail.com with your order code, saying that you are exercising your right of withdrawal. You can use the model form below, or notify us by KEP () or by post (Güvenevler Mah. Şair Nedim Cad. No: 54 A, Merkez, Afyonkarahisar). We confirm by email that your notice has reached us.

  2. Get your return code. We send you a return shipment code for the cargo company that delivered your product, together with packing instructions. If that company has no branch where you are, we arrange collection from you at no extra charge.

  3. Pack carefully. The works can be fragile and heavy. Use the original packaging and protective materials if possible. If you do not have suitable packaging, write to us and we will help.

  4. Ship it. Hand the product to the carrier with the return code within 14 days of your notice.

  5. Send your IBAN. As you paid by bank transfer, we refund to a Turkish lira bank account in your name. Email us your IBAN and the account holder’s name. If you do not provide an IBAN, we refund to the account the payment came from.

  6. Receive your refund. Within 14 days of the product being handed to the carrier for return, we refund everything you paid, including the original shipping fee, in one payment and without deductions. If you withdrew before delivery, the period starts on the day your notice reaches us.

Who pays for return shipping

  • If you send the product with the carrier we designated and the return code, the return cost is ours.

  • If you choose another carrier yourself, that carrier’s fee is yours, and the refund period starts on the day the product reaches us.

  • For defective products or products damaged in transit, all return costs are ours.

Damaged or defective products

  • We recommend checking the package in front of the courier on delivery. If the package is visibly damaged, you can have a damage report recorded or refuse the package.

  • If you notice transport damage or a defect, write to didemnisaparlakyigit@gmail.com with photos as soon as possible. This is a recommendation; it does not limit your statutory rights.

  • For defective products, under Article 11 of Law No. 6502 you may choose to withdraw from the contract, ask for a price reduction, ask for free repair or, where possible, ask for replacement with a defect-free equivalent. These rights also apply to made-to-order products and can be used within 2 years of delivery.

  • In handmade works, differences in texture, hammer marks, patina and tone described on the product page are what make each piece unique and are not defects.

Changes from use

You are not responsible for changes caused by examining or trying the product within the 14 days in line with its operation and instructions for use. For damage caused by use beyond that, the statutory liability rules apply.

Model withdrawal form

Fill in and send this form only if you wish to withdraw from the contract.

  • To: Didem Parlakyiğit Görücü, Güvenevler Mah. Şair Nedim Cad. No: 54 A, Merkez, Afyonkarahisar — Email: didemnisaparlakyigit@gmail.com

  • I hereby give notice that I withdraw from the contract for the sale of the following goods.

  • Order code:

  • Ordered on / received on:

  • Goods subject to withdrawal:

  • Price of the goods:

  • Consumer’s full name:

  • Consumer’s address:

  • IBAN and account holder name for the refund:

  • Consumer’s signature (only if sent on paper):

  • Date:

Business purchases

If you bought the product for commercial or professional purposes (for example on behalf of a business, for resale or for a project installation), the statutory consumer right of withdrawal does not apply. In that case, write to us about your return request and we will look at it together.

Orders placed on Shopier

The exchange and withdrawal terms are the same for orders placed in our Shopier store. You can send your request directly to didemnisaparlakyigit@gmail.com or through Shopier; refunds of card payments are made to your card through Shopier and the payment institution.

Contact us

Email: didemnisaparlakyigit@gmail.com · Phone: +90 553 060 58 13