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Distance Sales Agreement

Effective from October 9, 2026 · Version 1

This English text is provided for convenience; the Turkish version is binding.

Distance Sales Agreement

Effective date: 09/10/2026

This English translation is provided for convenience. If there is any difference between the two versions, the Turkish version prevails.

This agreement has been concluded electronically between the parties below under Consumer Protection Law No. 6502 (the “Law”) and the Distance Contracts Regulation (the “Regulation”).

Article 1 – Parties

1.1. Seller

  • Full name: Didem Parlakyiğit Görücü (“ByDipa”)

  • Brand: ByDipa — Didem Parlakyiğit Art & Design Studio

  • Address: Güvenevler Mah. Şair Nedim Cad. No: 54 A, Merkez, Afyonkarahisar

  • Tax office and tax identification number: Kocatepe – 7220669652

  • KEP address (if any):

  • Email: didemnisaparlakyigit@gmail.com

  • Phone: +90 553 060 58 13

  • Website: https://bydipa.com

1.2. Buyer

  • Full name: {{buyer.fullName}}

  • Email: {{buyer.email}}

  • Phone: {{buyer.phone}}

  • Address: {{buyer.address}}

  • Delivery address: {{order.deliveryAddress}}

The Buyer confirms that the information given during the order is accurate and up to date.

Article 2 – Subject

This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products in order {{order.code}}, placed electronically by the Buyer on {{order.date}} through the Seller’s website https://bydipa.com.

The Pre-Information Form presented to and accepted by the Buyer before ordering is an integral part of this agreement.

Article 3 – Products and price

{{order.items}}

  • Subtotal: {{order.subtotal}}

  • Shipping fee: {{order.shippingFee}}

  • Total (taxes included): {{order.total}}

  • Payment method: {{order.paymentMethod}}

  • Payment due: {{order.paymentDueAt}}

The main characteristics of the products, such as material, dimensions, colour and finish, are as stated on the product page and in the order summary. Prices include any applicable taxes. No charge is made to the Buyer other than those shown above. Fees that the Buyer’s own bank charges for the transfer are not included in this amount and are not collected by the Seller.

The price shown on the product page at the time of order applies and is not changed after the order is placed.

Article 4 – Payment by bank transfer (havale/EFT)

4.1. Payment is made by bank transfer to the Seller’s bank account (IBAN) shown in the order summary and the order confirmation email. The order code ({{order.code}}) must be written in the payment description.

4.2. The order is reserved for the Buyer until {{order.paymentDueAt}}; during this time the products are not sold to anyone else.

4.3. If the total amount has not reached the Seller’s account by then, the order is cancelled automatically, the products are released for sale and this agreement ends automatically. In that case neither party may claim any amount, penalty or compensation from the other. The Seller may extend the payment period at the Buyer’s request.

4.4. The Seller confirms the payment manually by checking its bank account. After paying, the Buyer may report the payment from the order page and, if they wish, upload the bank receipt. The Buyer is notified by email once the payment is confirmed.

4.5. If a lower amount is paid, the Seller informs the Buyer. If the difference is not paid within the payment period, the order is cancelled and the amount paid is refunded in full, within 14 days of cancellation at the latest, to the account it was sent from or to an IBAN given by the Buyer. Any overpayment is refunded in the same way.

4.6. Card details are not collected on the website. Orders paid by card through the Seller’s Shopier store are concluded on the Shopier platform and are governed by the documents accepted on that platform, not by this agreement.

Article 5 – Delivery

5.1. Products are shipped to the delivery address in the order summary through the Seller’s contracted cargo company. Orders placed through the website checkout are delivered only to addresses in Türkiye.

5.2. Ready-to-ship products: Provided payment is made in time, they are delivered within the preparation time stated on the product page and in any case within 30 days of the order reaching the Seller.

5.3. Made-to-order products: They are shipped at the end of the production time stated on the product page and in the order summary. Because these products are prepared according to the Buyer’s wishes or personal needs, the 30-day upper limit in Article 16 of the Regulation does not apply; the Seller is bound by the production time it committed to in the order.

5.4. When the product is shipped, the Seller emails the Buyer the cargo company and tracking number. The shipping fee is shown in the order summary.

5.5. The Seller is responsible for loss and damage until the product is delivered to the Buyer or to a person the Buyer names. Handing the product to the cargo company is not delivery to the Buyer.

5.6. If the Seller fails to deliver within the committed time, the Buyer may terminate the agreement. In that case the Seller refunds all payments collected, including any delivery costs, together with statutory interest under Law No. 3095, within 14 days of receiving the termination notice.

5.7. If performance of the order becomes impossible, the Seller informs the Buyer in writing or by email within 3 days of learning of it and refunds all payments collected, including any delivery costs, within 14 days of the notice at the latest. A product being out of stock is not considered impossibility.

5.8. International shipping: Shipping abroad, in particular to Gulf countries, is available only on request and under a separate quote from the Seller. The quote states the shipping fee, timing and any customs duties and similar charges that may apply in the destination country; unless agreed otherwise, customs duties and charges are paid by the Buyer.

Article 6 – Inspection on delivery and transport damage

6.1. The Buyer is advised to check the package in front of the courier on delivery. If the package shows damage such as crushing, tearing or wetness, the Buyer is advised to have the courier record a damage report or to refuse the package.

6.2. If transport damage is noticed, the Buyer is asked to report it with photos to didemnisaparlakyigit@gmail.com as soon as possible. The Seller takes the damaged product back at its own cost and, at the Buyer’s choice, sends a replacement, repairs it or refunds the price. This article does not limit the Buyer’s statutory rights under Article 9.

Article 7 – Right of withdrawal

7.1. Except for the exceptions in Article 8, the Buyer may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without paying any penalty. For products in one order delivered separately, the period starts on the day the last product is received. The Buyer may also withdraw at any time between conclusion of the agreement and delivery.

7.2. Notice: It is enough to send the withdrawal notice to the Seller before the period ends, in writing or on a durable medium (such as email). The notice can be sent by email to didemnisaparlakyigit@gmail.com, to the KEP address , or in writing to Güvenevler Mah. Şair Nedim Cad. No: 54 A, Merkez, Afyonkarahisar. The Buyer may use the model withdrawal form on the Returns and Right of Withdrawal page or make any clear statement that includes the order code. The burden of proving that the right was exercised is on the Buyer.

7.3. Sending the product back: The Buyer sends the product back to the Seller within 14 days of sending the withdrawal notice. The carrier the Seller designates for returns is the cargo company that delivered the product; when it receives the withdrawal notice, the Seller emails the Buyer the return shipment code and instructions.

7.4. Return costs: If the product is sent with the carrier the Seller designated for returns, the Buyer is not charged for the return. If that carrier has no branch where the Buyer is located, the Seller arranges collection from the Buyer at no extra charge. If the Buyer chooses another carrier, that carrier’s fee is paid by the Buyer.

7.5. Packing: Because the works can be fragile and heavy, the Buyer is asked to pack the product, in its original packaging if possible, so that it is not damaged in transit. The Seller may provide suitable packing material if needed.

7.6. Refund: The Seller refunds all payments collected, including the cost of delivering the product to the Buyer, within 14 days of the product being handed to the carrier designated for returns. If the product is sent with another carrier, this period starts when the product reaches the Seller. If the Buyer withdraws before delivery, the period starts when the withdrawal notice reaches the Seller.

7.7. As payment was made by bank transfer, the refund is made in one payment, without any cost or obligation to the Buyer, to a Turkish lira bank account (IBAN) in the Buyer’s name that the Buyer provides. If the Buyer does not provide an IBAN, the refund is made to the account the payment was sent from.

7.8. The Buyer is not responsible for changes or deterioration caused by using the product during the withdrawal period in line with its operation, technical features and instructions for use.

Article 8 – Exception to the right of withdrawal: made-to-order pieces

{{order.madeToOrderNotice}}

8.1. Under Article 15(1)(b) of the Regulation, the right of withdrawal does not apply to products prepared according to the Buyer’s wishes or personal needs. This covers products marked “Made to order” on the website that are not held in stock and are produced only for the Buyer according to the colour, size, finish or other features the Buyer chose. This is also stated on the product page and in the Pre-Information Form before ordering.

8.2. Products held in stock, including one-of-a-kind (unique) works, are covered by the right of withdrawal.

8.3. The absence of a right of withdrawal does not affect the Buyer’s rights regarding defective goods under Article 9.

Article 9 – Defective products

9.1. If the product does not match the characteristics stated in the order summary and on the product page, has a fault that significantly affects its intended use, or is otherwise defective within the meaning of Article 8 of the Law, the Buyer may choose one of the following rights under Article 11 of the Law:

  • withdraw from the contract by stating readiness to return the product,

  • keep the product and ask for a price reduction in proportion to the defect,

  • ask for free repair at the Seller’s full expense, unless this would be disproportionately costly,

  • where possible, ask for replacement with a defect-free equivalent.

9.2. For one-of-a-kind works, where no identical piece exists, replacement is available only to the extent the Seller can offer an equivalent work; the Buyer’s other rights remain.

9.3. All costs of returning a defective product are paid by the Seller. The Buyer can report the defect with photos to didemnisaparlakyigit@gmail.com.

9.4. Liability for defective goods is subject to a 2-year limitation period from delivery, even if the defect appears later; this period does not apply if the defect was concealed through gross fault or fraud (Law Art. 12).

9.5. The works are handmade. Differences in texture, hammer marks, patina and tone that vary from piece to piece by the nature of handcraft, as described on the product page, are part of the product’s agreed characteristics. Small differences in perceived colour caused by screen settings are also covered by this. This statement does not limit the Buyer’s statutory rights.

Article 10 – Personal data

The Buyer’s personal data is processed under our Personal Data Protection Notice for concluding and performing this agreement and meeting legal obligations.

Article 11 – Intellectual property

The sale of a product does not transfer the design or intellectual property rights in it to the Buyer. The designs of the works are protected in the Seller’s name; the Buyer may use, display and resell the product they bought, but may not copy or reproduce the design, or make or have made imitations of it.

Article 12 – Force majeure

Unforeseeable events beyond the parties’ control, such as natural disasters, epidemics, war, terrorism, strikes, general power or communication outages, decisions of public authorities and a general stoppage of cargo services, are force majeure. While force majeure lasts, the affected party’s obligations are suspended and the other party is informed without delay. If force majeure lasts longer than 30 days, the Buyer may terminate the agreement, and the Seller refunds all payments collected within 14 days.

Article 13 – Notices

Notices between the parties are sent to the email addresses stated in Article 1. The Buyer must inform the Seller of any change to their contact details.

Article 14 – Record keeping

The Seller keeps records of pre-information, the agreement, payment, delivery and withdrawal for the periods required by law. The Buyer can always obtain a copy of this agreement and the Pre-Information Form from the order confirmation email and the order page; on request, the Seller sends these documents again.

Article 15 – Dispute resolution

15.1. The Buyer can first send complaints and requests to didemnisaparlakyigit@gmail.com or +90 553 060 58 13.

15.2. For disputes arising from this agreement, the Buyer may apply, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee where they live or where the consumer transaction took place. Applications can also be made through e-Devlet (Türkiye’s e-Government portal).

15.3. For disputes above those limits, under Article 73/A of the Law, mediation must be tried before filing a lawsuit; if no agreement is reached in mediation, a lawsuit may be filed before the consumer court. The Buyer may also file the lawsuit at the consumer court where they live.

15.4. This agreement is governed by the laws of the Republic of Türkiye.

Article 16 – Entry into force

The Buyer confirms that, before ordering, they read the Pre-Information Form and this agreement, knew that the order creates an obligation to pay, and approved the agreement electronically. This agreement is concluded and takes effect when the Buyer confirms the order. The Seller sends a copy of the agreement and the Pre-Information Form to the Buyer’s email address no later than delivery of the product.